Terms of Service

Welcome to Teamozy ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of the Teamozy Human Resource Management System ("HRMS"), including our web platform at teamozy.com, mobile applications, and all related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, please do not use the Service.

• "Account" means the account you create to access and use the Service.
• "Authorized User" means any individual who is authorized by the Subscriber to access and use the Service, including employees, administrators, and HR personnel.
• "Subscriber" means the organization or entity that subscribes to the Service and manages Authorized Users.
• "Customer Data" means all data, information, and content that the Subscriber or Authorized Users upload, submit, or generate through the Service, including employee records, attendance data, leave records, and biometric data.
• "Subscription Plan" means the specific tier of Service selected by the Subscriber, as described on our Pricing page.

To use the Service, you must create an Account and provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your Account credentials.
• All activities that occur under your Account.
• Notifying us immediately of any unauthorized access to your Account.
• Ensuring that all Authorized Users comply with these Terms.

We reserve the right to suspend or terminate Accounts that contain inaccurate information, violate these Terms, or are used for unauthorized purposes.

Teamozy HRMS provides a cloud-based platform for human resource management, including but not limited to:

• Employee information management and self-service portal
• Attendance tracking with biometric and GPS verification
• Leave management and approval workflows
• Shift scheduling and management
• Geo-fencing and location-based tracking
• HR reports and analytics
• Workflow automation and approval chains
• Multi-branch and department management
• Circular and announcement distribution

We continuously improve the Service and may add, modify, or remove features at our discretion. We will provide reasonable notice for any material changes that significantly affect your use of the Service.

5.1 Subscription Plans

The Service is offered under various Subscription Plans based on the number of employees managed. Current pricing and plan details are available on our Pricing page. All prices are quoted in Indian Rupees (INR) unless otherwise stated.

5.2 Billing

Subscriptions are billed either monthly or annually, as selected by the Subscriber at the time of purchase. Annual subscriptions are billed upfront for the entire year at a discounted rate.

5.3 Payment

• Payment is due at the beginning of each billing cycle.
• All fees are non-refundable except as expressly stated in our Money-Back Guarantee (Section 5.5) or as required by applicable law.
• We reserve the right to suspend the Service if payment is not received within 15 days of the due date.

5.4 Price Changes

We may update pricing from time to time. We will provide at least 30 days' written notice before any price increase takes effect. Price changes will apply at the start of the next billing cycle following the notice period.

5.5 Money-Back Guarantee

We offer a 30-day money-back guarantee for new Subscribers. If you are not satisfied with the Service within the first 30 days of your initial subscription, you may request a full refund by contacting our support team. This guarantee applies only to the first subscription period and does not apply to renewals.

We may offer a free trial period for new Subscribers. During the free trial:

• You will have access to all features of the Service as specified in the trial offer.
• No payment information is required to start the trial unless otherwise stated.
• At the end of the trial period, your Account will be converted to a paid Subscription Plan, or access will be restricted until a plan is selected.
• Customer Data entered during the trial will be preserved upon subscription.

You agree NOT to use the Service to:

• Violate any applicable laws, regulations, or third-party rights.
• Upload or transmit malicious code, viruses, or any harmful material.
• Attempt to gain unauthorized access to the Service, other Accounts, or our systems.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service.
• Resell, sublicense, or redistribute the Service without our prior written consent.
• Use the Service to store or process data unrelated to human resource management.
• Interfere with or disrupt the integrity or performance of the Service.
• Use automated tools (bots, scrapers, crawlers) to access the Service without our written permission.

Violation of these restrictions may result in immediate suspension or termination of your Account.

8.1 Data Ownership

You retain all ownership rights to your Customer Data. We do not claim any ownership interest in your Customer Data. By using the Service, you grant us a limited, non-exclusive license to use, process, and store your Customer Data solely to provide and improve the Service.

8.2 Data Responsibility

The Subscriber is responsible for:

• The accuracy and legality of all Customer Data entered into the Service.
• Obtaining all necessary consents from Authorized Users for data collection and processing (including biometric data and location data).
• Complying with applicable data protection and labor laws in your jurisdiction.
• Maintaining appropriate backup copies of critical Customer Data.

8.3 Data Processing

We process Customer Data in accordance with our Privacy Policy. The Subscriber acts as the data controller, and Teamozy acts as the data processor for all Customer Data.

The Service, including all software, design, text, graphics, logos, trademarks, and other content (excluding Customer Data), is owned by Teamozy and is protected by intellectual property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the subscription period.

You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you use our trademarks, logos, or branding without our prior written consent.

Each party agrees to maintain the confidentiality of the other party's Confidential Information. "Confidential Information" includes all non-public information disclosed by either party, including but not limited to:

• For Teamozy: Service architecture, pricing strategies, business plans, and proprietary technology.
• For Subscribers: Customer Data, employee records, organizational structure, and business processes.

Confidential Information does not include information that is publicly available, independently developed, or rightfully received from a third party without confidentiality restrictions.

11.1 Uptime

We strive to maintain 99.9% uptime for the Service. However, the Service may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our reasonable control.

11.2 Maintenance

We will provide reasonable advance notice for planned maintenance that may affect Service availability. Emergency maintenance may be performed without prior notice when necessary to protect the integrity of the Service.

11.3 Support

We provide customer support via email at info@teamozy.com. Support response times and channels may vary based on your Subscription Plan.

12.1 By You

You may cancel your subscription at any time through your Account settings or by contacting our support team. Cancellation will take effect at the end of the current billing cycle, and you will retain access to the Service until then.

12.2 By Us

We may suspend or terminate your access to the Service if:

• You breach any provision of these Terms.
• Payment is overdue for more than 30 days.
• We are required to do so by law or regulatory authority.
• Your use of the Service poses a security risk to us or other users.

We will provide reasonable notice before termination, except where immediate action is necessary to prevent harm.

12.3 Effect of Termination

Upon termination:

• Your access to the Service will be revoked.
• You may request an export of your Customer Data within 30 days of termination. After this period, we may delete your data in accordance with our data retention policies.
• All outstanding fees remain payable.
• Sections that by their nature should survive termination (Confidentiality, Limitation of Liability, Indemnification) will continue to apply.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted, error-free, or completely secure.
• The Service will meet all of your specific requirements.
• Any errors or defects will be corrected within a specific timeframe.
• The results obtained from the Service will be accurate or reliable for compliance purposes without independent verification.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• Teamozy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Service.
• Our total aggregate liability for any claims arising under these Terms shall not exceed the total amount paid by you to Teamozy during the twelve (12) months immediately preceding the event giving rise to the claim.

These limitations apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

You agree to indemnify, defend, and hold harmless Teamozy, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Service in violation of these Terms.
• Your violation of any applicable law or regulation.
• Any claim that your Customer Data infringes the rights of a third party.
• Your failure to obtain necessary consents from Authorized Users for data collection and processing.

You are responsible for ensuring that your use of the Service complies with all applicable laws and regulations, including but not limited to:

• Labor Laws: Compliance with local, state, and national labor and employment laws regarding attendance tracking, work hours, and leave management.
• Data Protection: Compliance with applicable data protection regulations (such as the Digital Personal Data Protection Act, 2023, GDPR, or other applicable frameworks) with respect to your employees' personal data.
• Biometric Data: Obtaining necessary consents and complying with laws governing the collection and use of biometric data.

Teamozy provides tools to assist with compliance but does not provide legal advice. We recommend consulting with legal professionals regarding your specific compliance obligations.

The Service may integrate with or link to third-party services (such as biometric devices, payment gateways, and communication tools). We are not responsible for the availability, accuracy, or content of third-party services. Your use of third-party services is subject to their respective terms and conditions.

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our website.
• Sending an email notification to the Account owner.
• Displaying a notice within the Service.

Continued use of the Service after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription.

19.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles.

19.2 Dispute Resolution

Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within 30 days, it shall be submitted to arbitration in Ahmedabad, Gujarat, India, in accordance with the Arbitration and Conciliation Act, 1996.

19.3 Jurisdiction

The courts of Ahmedabad, Gujarat, India shall have exclusive jurisdiction over any legal proceedings arising out of these Terms.

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Teamozy regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
• Force Majeure: Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including natural disasters, war, pandemic, government actions, or internet outages.
• Notices: All notices under these Terms shall be sent to the email address associated with your Account. Notices to Teamozy should be sent to legal@teamozy.com.

If you have any questions about these Terms of Service, please contact us: